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Refund policy


Last Updated: August 2026

At Furivio Pets, your satisfaction is our priority. We are committed to providing high-quality pet products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

We offer a 7-day return policy from the date your order is delivered.

To be eligible for a return, the product must:

  • Be unused, unworn, and in its original condition.

  • Be returned with all original packaging, accessories, manuals, and tags.

  • Not show any signs of damage caused by misuse, improper handling, or normal wear and tear.

  • Be accompanied by proof of purchase or order confirmation.

Returns requested after 7 days of delivery will not be accepted.

2. Non-Returnable Items

The following items cannot be returned:

  • Products damaged due to customer misuse.

  • Products with missing accessories, tags, or original packaging.

  • Personal hygiene or grooming items that have already been used.

  • Customized or personalized products.

  • Gift cards, promotional items, or free gifts.

3. Damaged, Defective or Incorrect Products

If you receive:

  • A damaged product,

  • A defective product,

  • A wrong product, or

  • An item with missing parts,

please contact us within 24 hours of delivery.

To process your request, please send:

  • Your Order Number

  • Clear photos of the product

  • Photos of the packaging

  • A short description of the issue

Failure to report the issue within 24 hours may result in the request being declined.

4. Exchange Policy

We offer exchanges for eligible products.

Exchanges are available only if:

  • The product is damaged or defective.

  • The incorrect item was delivered.

  • The product qualifies under our return policy.

Replacement items are subject to product availability.

5. Refund Policy

Once your returned product is received and inspected, we will notify you regarding the status of your refund.

If approved:

  • Your refund will be processed to your original payment method.

  • Refunds are generally processed within 5–10 business days after approval.

  • The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

6. Cash on Delivery (COD) Orders

For eligible Cash on Delivery orders, approved refunds will be processed via bank transfer or another mutually agreed refund method after verification.

Customers may be asked to provide valid bank account details for processing the refund.

7. Order Cancellation

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled. In such cases, customers may request a return after delivery if the product is eligible under this policy.

8. Return Shipping

If the return is approved due to:

  • A damaged product,

  • A defective product,

  • An incorrect product sent by us,

Furivio Pets will arrange the return process wherever possible.

For returns requested for any other eligible reason, return shipping arrangements may vary depending on the product and delivery location.

9. Return Approval

Submitting a return request does not automatically guarantee approval.

Each request is reviewed individually based on:

  • Product condition,

  • Return eligibility,

  • Supporting photographs,

  • Order verification.

Furivio Pets reserves the right to refuse returns that do not meet the conditions outlined in this policy.

10. Contact Us

For any return, exchange, or refund request, please contact us:

Furivio Pets

📧 Email: huzaifathekedar786@gmail.com

📞 Phone: +91 7877422429

🕒 Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST)

📍 Address:
Janglat Patela Road,
Sadwara Amer Colony,
Dungarpur – 314001, Rajasthan, India

Furivio Pets is committed to resolving customer concerns fairly, transparently, and as quickly as possible. We appreciate your trust and thank you for choosing us for your pet care needs.